Our staff recognise that while the responsibility for the Heartbeat Nursing Agency’s performance and quality practices ultimately resides with the Director, they are individually dedicated to maintaining the quality, safety and efficiency of our services.
Heartbeat Nursing Agency’s key drivers are:- To provide nursing staff with alternative employment options that offer flexibility, lifestyle choice, career development and continuing professional education.
- To consolidate our relationships with our existing clients and develop relationships which support our new clients.
- To be service provider that is fair, objective and honest.
- To be consistent at all times in our approach to the management of contracts.
- To be accountable at all times for the services we provide.
- To provide a service that is professional and ethical at all times.
- To provide cost-effective, competitive and value for money nursing care and support services.
- To provide a quality service which complies with all federal, state and local government legalisation and acts, as well as all other applicable policies and procedures.
- To encourage innovation in the provision of services for all service users.
- To ensure that access to our services is determined on a fair and equitable basis.
- To provide high quality care and suitably qualified nursing staff to all service users.
- To ensure at all times that our staff work in a safe environment, are appropriately qualified, fit for duty and suitable for the roles they perform.
- To ensure that our services are provided in ways which promote the nursing community in a positive way.
- To ensure that our high level of customer service and quality management systems are maintained and developed on an ongoing basis for the duration of all contracts and agreements.
- The safety, welfare and well being of all service users is the paramount consideration for care provided by our staff.
- To provide staff with the appropriate cultural, linguistic and gender diversity to meet the needs of our service users
