Heartbeat Nursing Agency’s Home Care & Community Services team provide a range of care options for clients at home and in our greater community. We focus on the ongoing satisfaction of our clients, their families and all the allied health professionals involved in prolonging our clients’ ability to stay in the comfort of their own environment.

Our team are known for their caring, compassionate and diligent capabilities, optimistic outlook, co-operative nature, positive attitude, approachability and accountability.

We understand that sometimes people need just some extra help when recovering from surgery. The transition from hospital to home can often be challenging and we can help to relieve that stress of recovery felt by your loved ones and speed up your recovery process.

As our parents age and become frailer, they sometimes just require a little extra help around the house with their day-to-day needs. Getting help and finding that ongoing, reliable and suitable care can be sometimes very challenging for you and your family.

We can help you, with our experience and range support services we will be able to ease those current pressures and work towards positive outcomes for you and your family.

Heartbeat Nursing Agency can provide services anytime, 24 hours a day, seven days a week, including public holidays, as required.

Heartbeat Nursing believes:

• that our clients need transparent access to all services
• that our clients have choices and rights
• that each client is an individual and is entitled to holistic care which encompasses spiritual, emotional, physical, environmental and social well being
• in maintaining the privacy and dignity of all our clients
• that you are entitled to a choice of gender for carers
• we can do our best to provide carers that can speak your first language and respect your religious beliefs
• there should be no boundaries to your needs and our service delivery
• in maintaining your independence and enhancing your quality of life
• that we provide a cost-effective and professional service.

Our Staff

Heartbeat’s case managers, registered and enrolled nurses, assistants in nursing and community support workers are interviewed individually to assess their competencies. Their previous experience is discussed at interview and documented, while their suitability for home care and community services is determined. It is essential that applicants are screened thoroughly to meet our high standards to ensure they are honest, reliable, competent, efficient and flexible. Great care is taken in selecting and matching our staff to you individual needs.

Heartbeat Nursing Agency’s Home Care & Community Services team provide a range of care options for clients at home and in our greater community

The frail and aged (“Our parents in need”)

• Personal care
• Domestic duties
• Meal preparation
• Companionship
• Shopping
• Outings with support and transportation
• Transportation to all medical and dental appointments
• Medication & wound management
• Overnight care

Heartbeat Nursing Agency’s assistants in nursing are trained in home care and a range of community services, and hold the relevant qualifications. Our nurses are experienced in all aspects home and community care.

It is our commitment to help you and your family, to prolong your parent’s ability to stay in the comfort of their own home. This often depends on you making the right decision, having a choice and understanding the home care assistance and resources that are available to you and your family.

Occasional and ongoing respite care

Sometimes carers need “time out” for themselves. We can help you by providing carers for a just a few hours a day, every week, overnight care and even for a weekend away when you need to have a short break to recharge.

Dementia support services

Heartbeat Nursing staff are specifically trained to manage the special care needs of clients with Dementia. We can provide a range of services to suit your individual needs for support.

Mental Health

Mental illness impacts most of us at some stage during our lifetimes in one way or another. The impact of mental illness on our healthcare system is daunting. There is a shortage of treatment options and community services available and this directly affects friends, families and the community. Heartbeat Nursing Agency is involved in community- and health service-based mental health programs and we take pride in supporting both our workers and our service users. Heartbeat Nursing Agency has become one of the largest suppliers of nursing staff to all areas of healthcare and we are valued for our high level of care.

If you or your organisation requires skilled, competent and reliable nursing or community support staff, please contact us.

Disability support services

Our support staff focus on our clients’ abilities, not their disabilities. We provide various support services to a range of clients which ensures that they can have support and access to their community. Our services can often mean the difference between a life of isolation and segregation and a life of greater self-reliance and confidence.

Palliative care at home

Our specialist nurses use a team approach to address the needs of our patients and their families to allow our clients to die at home as they wish.

It has been our experience that many people faced with a terminal illness prefer to stay in their own home surrounded by their family, pets and friends. However, nursing and supporting an ill relative or friend can be difficult and demanding and may seem a daunting task, especially if the carers have no or limited prior experience with chronic illness and the dying process.

This can affect the entire family; especially when the illness is relentlessly progressive and causes changes in the patterns of life for all the family. Although caring for the patient at home is extremely rewarding, it may also be strenuous, and physically and emotionally draining.

Heartbeat nursing can help you

It is our aim to support families and friends caring for their loved ones at home and to enhance their quality of life, which may also positively influence the course of illness.

Our caring and compassionate nursing staff can:

• provide relief from pain and other distressing symptoms
• liaise with GPs and other support services
• provide 24-hour nursing care and support as required
• affirm life and regard dying as a normal process
• intend to neither to hasten or postpone death
• integrate the psychological and spiritual needs of patient care
• offer a support system to help patients live as actively as possible until death
• offer a support system to help the family cope during the patients’ illness and in their own bereavement.

Heartbeat nurses bring not only knowledge and experience, but also unique talents to our patients. Their quality of the life matters most to us. Reaching the best possible outcome demands individual treatment, planning and service delivery for every client. Each member of the Heartbeat Nursing Agency team is committed to doing all it takes, no matter how challenging, to help individuals at home maintain as much independence and quality of life as long as possible.

How can you contact us?

Anyone can make a referral. Your local doctor, family or any other health professional can refer you, you can even refer yourself

Our office is open seven days a week from 5.30am to 11pm. An emergency contact person is available after hours to provide emergency support and services as required.